Which Factors are Significant for Obtaining Business Intelligence Success in the Public Sector?

The objective of this paper is to present a brief introduction to the doctoral thesis of the author. The content of the thesis identifies the critical success factors for obtaining business intelligence success, measured as use, user satisfaction, net benefits and individual impact from an end user’s perspective in the public sector. The author explores the options regarding how to combine task characteristics with system quality and information quality to obtain a fit between task and technology. The output is the design of a model that depicts the relationship between task compatibility and the perceived individual impact of using business intelligence in the public sector. This PhD bridges a gap in obtaining an understanding of what tasks and quality fit the use of business intelligence.